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Tech Support I had an issue with one of my credit cards yesterday. Ended up spending an hour with a "support" person who spoke English but not in a way that was easily understood. He finally said he did not know what to do so I asked to let me to speak to someone who did. He asked me who I wanted to speak to. How would I know? I told him "the person you would ask if you had a question." He replied "Oh that would be my manager' and put me on hold forever. Unfortunately she was no better at helping me solve the problem. I have 4 pending charges that are the result of a billing error. Merchant says they can't take them off becasue they show up on their end as declined charges. Seems neither can I. I will have to wait to see if they go away in 10 days and if they don't dispute them and go through the entire process. You would think it would be easier to not let that happen but they can't seem to figure out how to do that. Had I known it was this big of a deal I would have reported the card lost and said I didn't recognize any of the pending charges.  Spiritwoman ^i^ |
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5/18/2013 7:19 pm |
Something tells me you were speaking to the same people I spoke to last week about my health debit card! Ugh...the bureaucracy has gone over the edge and they are taking us with them. Spiritwoman ^i^
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I've considered buying stationary with the letterhead of an attorney. I'd never claim to actually BE an attorney, but they wouldn't know that. Depending upon how fast the mails work, such a letter may be faster than waiting 10 days and then starting the whole process over again. LOL, (But half serious) GBU, Gavin
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It has to be the last resort before I call them. Some of those foreign techies speak a language that is not understandable. Alfie...
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5/19/2013 5:00 am |
Hi Spirit: Love the kitty hard drive. lol Long ago I received one credit card statement and there were charges for a $700. leather jacket and $2,000. in gold bars.  The company reversed the charges, and luckily for me back then all the customer service people spoke English.Another time a bank mistakenly deposited $8,000. into my checking account. I didn't call to report the error hoping they might not notice, but unfortunately they found it anyway.
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5/19/2013 9:25 am |
I know some cards are automatically declined after 3 tries. Others cut off the activity if it appears you are out of your local area. It would be nice if they told us this up front rather than waiting for us to find out the hard way. No when I plan to travel I call the company on the 2 cards I plan to use and let them know but even that doesn't work sometimes. Happened on one of my trips to Mexico and I had to use cash from the ATM and pay the fee for the rest of the trip. ATM for cash worked becasue I had to enter the PIN number. Spiritwoman ^i^
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5/19/2013 9:27 am |
glad you liked the kitty picture. Tech support is often as unless to me as putting a cat in my computer. Mine just went through his morning play time by finding and dragging plastic bags out of the recycle trash. Spiritwoman ^i^
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5/19/2013 9:28 am |
I've considered buying stationary with the letterhead of an attorney. I'd never claim to actually BE an attorney, but they wouldn't know that. Depending upon how fast the mails work, such a letter may be faster than waiting 10 days and then starting the whole process over again. LOL, (But half serious) GBU, Gavin Spiritwoman ^i^
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5/19/2013 9:29 am |
It has to be the last resort before I call them. Some of those foreign techies speak a language that is not understandable. Alfie... Spiritwoman ^i^
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5/19/2013 9:31 am |
Hi Spirit: Love the kitty hard drive. lol Long ago I received one credit card statement and there were charges for a $700. leather jacket and $2,000. in gold bars. The company reversed the charges, and luckily for me back then all the customer service people spoke English.Another time a bank mistakenly deposited $8,000. into my checking account. I didn't call to report the error hoping they might not notice, but unfortunately they found it anyway. Never had the $8000 thing happen though. Good thing they found it before you spent it! Spiritwoman ^i^
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5/19/2013 9:32 am |
This all reminds me of the song that was out a few years back. It was about credit cards and told us to "remember computers do not lie." Spiritwoman ^i^
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5/19/2013 1:38 pm |
Enough to make you long for the old days of cash transactions, a couple of checks for the big things like mortgage and car payment and good old snail mail. Spiritwoman ^i^
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I have found that these help desks are proper PIPs. PIP = Pain in the Posterior Better luck next time, SpiritGirl.   "To fight the darkness do not draw your sword, light a candle" - Zarathustra
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5/20/2013 10:04 am |
I have found that these help desks are proper PIPs. PIP = Pain in the Posterior Better luck next time, SpiritGirl. Spiritwoman ^i^
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